PRIVACY POLICY

LAST UPDATED:  SEPTEMBER 9, 2020

PRIVACY POLICY

IMPORTANT INFORMATION

This Privacy Policy aims to give you information on how the Company collects and processes your Personal Information through your use of its Websites, including any data you may provide through the Websites when you sign up to the Company’s newsletter,  through the Apps, through Third Parties, make a booking reservation, or take part in a competition.

The Company’s Websites are not intended for children and we do not knowingly collect data relating to children.

You must read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing your Personal Information so that you are fully aware of how and why we are using your Personal Information. This Privacy Policy supplements the other notices we may provide to you and is not intended to override them.

CONTROLLER

The Company is the controller and is responsible for your Personal Information.

CONTACT US

Full Name of Legal Entity:  LAST UPDATED:  September 9, 2020
\IMPORTANT INFORMATION
This Privacy Policy aims to give you information on how the Company collects and processes your Personal Information through your use of its Websites, including any data you may provide through the Websites when you sign up to the Company’s newsletter,  through the Apps, through Third Parties, make a booking reservation, or take part in a competition.
The Company’s Websites are not intended for children and we do not knowingly collect data relating to children.
It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing your Personal Information so that you are fully aware of how and why we are using your Personal Information. This Privacy Policy supplements the other notices we may provide to you and is not intended to override them.
CONTROLLER
The Company is the controller and is responsible for your Personal Information.
CONTACT US
Full Name of Legal Entity:  Red Panda Coffee LLC
Postal Address:  713 Forest Glen Ln, Oakbrook, IL, 60523
Attention: Director, Marketing + Communications
Tel: (630)713-5453
Email: admin@redpandacoffeeco.com
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please do contact us in the first instance at admin@redpandacoffeeco.com
PERSONAL INFORMATION
Personal Information We Collect
“Personal Information” is information that identifies you as an individual or relates to an identifiable person, including:
Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, and gender.
Contact Data which includes billing address, delivery address, email address, and telephone numbers.
Financial Data which includes bank account and payment card details.
Transaction Data which includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data which includes internet protocol (IP) address, your login data, browser type, and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Websites.
Profile Data which includes your username and password, profile picture, purchases, or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data includes information about how you use our Websites, products, and Services (as defined below).
Marketing and Communications Data which includes your preferences in receiving marketing from us and our third parties and your communication preferences.
THIRD PARTIES
We may use a third-party payment service to process payments made through the Services. It is our policy to only share Personal Information with contractors, service providers, and other third parties who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them. If you wish to make a payment through the Services, your Personal Information may be collected by such third party and not by us and will be subject to the third party’s privacy policy, rather than this Privacy Policy. We have no control over and are not responsible for, this third party’s collection, use, and disclosure of your Personal Information.
We may also disclose your Personal Information to a third party when you ask us to do so or when we believe it is required by law.
If you submit any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
HOW WE COLLECT PERSONAL INFORMATION
This Privacy Policy describes our practices in connection with Personal Information that we collect through the websites operated by us from which you are accessing this Privacy Policy (the “Websites”), through the software applications made available by us for use on or through computers and mobile devices (the “Apps”), through social media websites and third-party services such as Expedia (“Third Parties”) through which we collect or receive information from or about you, through HTML-formatted email messages that we send to you that link to this Privacy Policy, and through our WiFi network (“WiFi”) (collectively, including the Websites, Third Parties, WiFi and the Apps, the “Services”).
We and our third-party service providers may collect Personal Information in a variety of ways, including:
Through the Services: We may collect Personal Information through the Services, such as when you sign up for our Wi-Fi or make a purchase or booking.
From Other Sources: We may receive your Personal Information from other sources, such as social network integration, joint marketing partners; online travel/restaurant companies; booking engines; social media platforms; people with whom you are friends or otherwise connected on social media platforms; and other third parties. For example, if you choose to connect your social media account to your Website account, certain Personal Information from your social media account will be shared with us, and it may include Personal Information that is part of your profile or your friends’ profiles.
HOW WE USE PERSONAL INFORMATION
We will only use or disclose your Personal Information when the law allows us to.  Most commonly, we use or disclose your Personal Information in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you;
where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; or
where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your Personal Information other than in relation to sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at admin@redpandacoffeeco.com.  Please note that if in the event we rely on your consent to process your Personal Information, you withdraw your consent we may no longer be able to provide you with: (a) updates and promotions; (b) the best user experience possible to our Services; (c) the best customer experience.
We have set out below a description of all the ways in which we plan to use your Personal Information:
To respond to your inquiries and fulfill your requests, such as to send you the Bunkhouse newsletter and other marketing materials;
to send administrative information to you, such as information regarding the Services and changes to our terms, conditions, and policies;
to complete and fulfill your booking or other purchase, including, for example, to process your payment, communicate with you regarding your purchase, and provide you with related customer service;
to send you marketing communications that we believe may be of interest to you;
to contact you with respect to any membership and/or billing inquires;
to personalize your experience on the Services by presenting products and offers tailored to you;
to allow you to participate in sweepstakes, contests, and similar promotions and to administer these activities. Some of these activities have additional rules, which could contain additional information about how we use and disclose your Personal Information, so we suggest that you read such rules carefully.
To facilitate social sharing functionality;
to allow you to send messages to a friend through the Services. By using this functionality, you are telling us that you are authorized to use and provide us with your friend’s name and email address;
for our business purposes, such as data analysis; market research; surveys; customer satisfaction; audits; fraud monitoring and prevention; developing new products and services; enhancing, improving or modifying our Services; identifying usage trends; determining the effectiveness of our promotional campaigns and operating and expanding our business activities, and
as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
HOW WE DISCLOSE YOUR PERSONAL INFORMATION
We will only disclose your Personal Information when the law allows us to. Most commonly, we disclose your Personal Information in the following circumstances:
To our affiliates within the Bunkhouse and Standard Hotel brand portfolios (including The Standard, High Line, The Standard, East Village, The Standard, Downtown LA, The Standard, Hollywood, The Standard Spa, Miami Beach for the purposes described in this Privacy Policy. The Company is the party responsible for the management of the jointly-used Personal Information. This sharing with our affiliates allows us to provide you with information about all of our locations and amenities that may be of interest to you. Any commercial email sent by an affiliate will include an opportunity to not receive such email messages in the future;
to our third-party service providers who provide services such as website hosting, data analysis, data analytics, payment processing, information technology, and related infrastructure provision, customer service, email delivery, auditing, and other services. For example, we may use Google Analytics and others to provide analytics;
to non-affiliated third parties, to permit them to send you marketing communications, if you have opted-in to such sharing;
to third-party sponsors of sweepstakes, contests, and similar promotions;
by you, on message boards, chat, profile pages, blogs, and other services to which you are able to post information and materials. Please note that any information you post or disclose through these services will become public and may be available to other users of the Services and to the general public. We urge you to be very careful when deciding to disclose your Personal Information, or any other information, on the Services.
To your friends associated with your social media account, to other users of the Services, and to your social media account provider, in connection with your social sharing activity, such as if you connect your social media account to your Services account or log into your Services account from your social media account. By connecting your Services account and your social media account, you authorize us to share information with your social media account provider, and you understand that the use of the information we share will be governed by the social media site’s own privacy policy. If you do not want your Personal Information shared in this way, do not connect your social media account with your Services account, and do not participate in social sharing on the Services.
to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings); and
as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
OTHER INFORMATION
Other Information We May Collect
“Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual, such as:
Browser and device information;
information collected through cookies, pixel tags, and other technologies;
demographic information and other information provided by you; and
aggregated information.
HOW WE MAY COLLECT OTHER INFORMATION / ONLINE TRACKING
We may collect Other Information in a variety of ways, including:
Through your browser or device: Certain information is collected by most browsers or automatically through your devices, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer, and model, language, Internet browser type and version and the name and version of the Services (such as the App) you are using. We use this information to ensure that the Services function properly.
Using cookies: Cookies are pieces of information stored directly on the computer that you are using. They allow us to collect information such as browser type, time spent on the Services, pages visited, your location, language preferences, and anonymous traffic data. We use the information for such purposes as security, to facilitate navigation, to display information more effectively, to personalize your experience, to understand how the Services are used, to improve the Services, and to assist us with resolving questions regarding them. Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Services. We may also use cookies to track responses to our online advertisements. We do not track your activities when you are on third-party websites, but we may track your actions with respect to our ads placed on third-party websites. We do not honor browser do-not-track signals at this time.
If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allow you to automatically decline cookies or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html. If, however, you do not accept our cookies, you may experience some inconvenience in your use of the Services. For example, we may not be able to recognize your computer, so you may need to log in every time you visit. You also may not receive advertising or other offers from us that are relevant to your interests and needs.  You may opt-out of cookie collection here http://www.networkadvertising.org/choices/.
Using pixel tags and other similar technologies: We may use pixel tags (also known as web beacons and clear GIFs) in connection with the Services to, among other things, track the actions of users of the Services (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Services and response rates.
Analytics: Third-party services, such as Google Analytics, may be used in connection with the Services. Such third-party services may use cookies and similar technologies to collect and analyze information about Services use and to report on activities and trends, without identifying individual visitors. Such services may also collect information regarding the use of other websites, apps, and online resources. For more information regarding Google Analytics, please go to www.google.com/policies/privacy/partners/; you can download the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.
IP Address: Your “IP Address” is a number that is automatically assigned to your computer by your Internet Service Provider. An IP Address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) visited. Collecting IP Addresses is standard practice and is done automatically by many websites, applications, and other services. We use IP Addresses for purposes such as calculating usage levels, helping diagnose server problems, and administering the Services.
Physical Location: We may collect the physical location of your device by, for example, using satellite, cell phone tower, or WiFi signals. We may use your device’s physical location to provide you with personalized location-based services and content.
From you: Information, such as your gender or preferred means of communication, is collected when you voluntarily provide it. Unless combined with Personal Information, this information does not personally identify you.
By aggregating information: We may aggregate users’ Personal Information (for example, we may calculate the percentage of our users who have a particular telephone area code). Aggregated Personal Information does not personally identify you or any other user of the Services.
HOW WE MAY USE AND DISCLOSE OTHER INFORMATION
We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law.  If we are required to treat other information as Personal Information under applicable law, then we may use it for all the purposes for which we use and disclose Personal Information.
We may combine Other Information with Personal Information. If we do, we will treat the combined information as Personal Information as long as it is combined.
THIRD-PARTY SERVICES
This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third party, including any third party operating any site or service to which the Services link.  The inclusion of a link on the Services is solely for your convenience, and the inclusion of such links does not imply endorsement of the linked site or service by us or by our affiliates. You access linked sites at your own risk and by accessing them you leave the Website.
We are not responsible for the information collection, use, and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, and we encourage you to check the applicable privacy policy to determine how these linked sites will handle any of your Personal Information.
THIRD-PARTY ADVERTISERS
We may use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the Services and other websites, based on information relating to your access to and use of the Services and other websites. To do so, these companies may place or recognize a unique cookie on your browser (including through the use of pixel tags). If you would like to learn more about this practice and your choices with respect to it, please visit http://www.networkadvertising.org/managing/opt_out.asp and http://www.aboutads.info/.
SECURITY
We seek to use appropriate organizational, technical, and administrative measures to protect Personal Information within our organization, including (a) ensuring ongoing confidentiality, integrity, availability, and resilience of processing systems and services and (b) ensuring we can restore access to personal information in a timely manner if a physical or technical incident occurs.  Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure and we cannot ensure the security of the information that you transmit.  If you have reason to believe that your interaction with us is no longer secure, please immediately contact us in accordance with the “Contacting Us” section.
CHOICES AND ACCESS
Your choices regarding our use of your Personal Information
You may opt-out from receiving electronic communications from us. If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt-out of receiving them by following the instructions contained in each such message.
We will try to comply with your request as soon as reasonably practicable. If you opt-out, we may still send you important administrative messages, from which you cannot opt-out.
HOW YOU CAN ACCESS, CHANGE OR SUPPRESS YOUR PERSONAL INFORMATION

If you would like to review, correct, update, suppress or delete Personal Information that you have provided to us, contact us at the address below. In your request, please make clear what Personal Information you would like to have changed, whether you would like to have the Personal Information you have provided to us suppressed from our database, or otherwise let us know what limitations you would like to put on our use of the Personal Information you have provided us. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion. There may also be residual information that will remain within our databases and other records and which will not be removed.
RETENTION PERIOD
We will retain your Personal Information for the period necessary to provide the Services. Processing is, therefore, necessary for the purposes of our legitimate interest, unless a longer retention period is required or permitted by law.
USE OF SERVICES BY MINORS

The Services are not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Services.
CROSS-BORDER TRANSFER
We are committed to complying with applicable laws, regulations, and mandatory government standards regarding the protection of Personal Information.
Since we are a global organization, Personal Information, and any additional information submitted may be used globally in connection with employment, business processes within Bunkhouse Hotels and Standard Hotels portfolios, or communicating with our clients. Therefore, Personal Information may be transferred to other Company or Standard International entities worldwide, where it will be processed in accordance with this Privacy Policy and laws that are applicable in each country. Countries where we process data may have laws that are different, and potentially not as protective, as the laws of your own country.
If we transfer your Personal Information out of your jurisdiction, we will implement suitable safeguards or rely on legally-provided mechanisms to lawfully transfer data across borders to ensure that your Personal Information is protected.
CALIFORNIA PRIVACY RIGHTS

The California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make a request please contact us at the address below.
YOUR LEGAL RIGHTS
You have rights under data protection laws in relation to your Personal Information: You have the right to:
Request access to your Personal Information (commonly known as a "data subject access request"). This enables you to receive a copy of the Personal Information we hold about you and to check that we are lawfully processing it.
Request correction of the Personal Information that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your Personal Information. This enables you to ask us to delete or remove Personal Information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing your Personal Information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts your fundamental rights and freedoms. You also have the right to object where we are processing your Personal Information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which overrides your rights and freedoms.
Request restriction of processing of your Personal Information. This enables you to ask us to suspend the processing of your Personal Information in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your Personal Information to you or to a third party. We will provide to you, or a third party you have chosen, your Personal Information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your Personal Information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
In respect of exercising your rights, please note:
NO FEE USUALLY REQUIRED.
You will not have to pay a fee to access your Personal Information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Information (or to exercise any of your other rights). This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
SENSITIVE INFORMATION
We ask that you not send us, and you do not disclose, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Services or otherwise to us.
UPDATES TO THIS PRIVACY POLICY
We may change this Privacy Policy. The “Last Updated” legend at the top of this page indicates when this Privacy Policy was last revised.  If there are any material changes to this Privacy Policy or our information practices change in the future, we will notify you by posting the changes to the Website. Any changes will become effective when we post the revised Privacy Policy on the Services. Your use of the Services following these changes means that you accept the revised Privacy Policy.
Postal Address:  1711 South Congress Avenue, Austin, Texas 78704
Attention: Director, Marketing + Communications
Tel: (512) 852-2331
Email: privacy@bunkhousegroup.com

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please do contact us in the first instance at privacy@bunkhousegroup.com.

PERSONAL INFORMATION

Personal Information We Collect

“Personal Information” is information that identifies you as an individual or relates to an identifiable person, including:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, and gender.

Contact Data which includes billing address, delivery address, email address, and telephone numbers.

Financial Data which includes bank account and payment card details.

Transaction Data which includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Data which includes internet protocol (IP) address, your login data, browser type, and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Websites.

Profile Data which includes your username and password, profile picture, purchases, or orders made by you, your interests, preferences, feedback, and survey responses.

Usage Data includes information about how you use our Websites, products, and Services (as defined below).

Marketing and Communications Data which includes your preferences in receiving marketing from us and our third parties and your communication preferences.

THIRD PARTIES

We may use a third-party payment service to process payments made through the Services. It is our policy to only share Personal Information with contractors, service providers, and other third parties who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them. If you wish to make a payment through the Services, your Personal Information may be collected by such third party and not by us and will be subject to the third party’s privacy policy, rather than this Privacy Policy. We have no control over and are not responsible for, this third party’s collection, use, and disclosure of your Personal Information.

We may also disclose your Personal Information to a third party when you ask us to do so or when we believe it is required by law.

If you submit any Personal Information relating to other people to us or our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information by this Privacy Policy.

HOW WE COLLECT PERSONAL INFORMATION

This Privacy Policy describes our practices in connection with Personal Information that we collect through the websites operated by us from which you are accessing this Privacy Policy (the “Websites”), through the software applications made available by us for use on or through computers and mobile devices (the “Apps”), through social media websites and third-party services such as Expedia (“Third Parties”) through which we collect or receive information from or about you, through HTML-formatted email messages that we send to you that link to this Privacy Policy, and through our WiFi network (“WiFi”) (collectively, including the Websites, Third Parties, WiFi and the Apps, the “Services”).

We and our third-party service providers may collect Personal Information in a variety of ways, including:

Through the Services: We may collect Personal Information through the Services, such as when you sign up for our Wi-Fi or make a purchase or booking.

From Other Sources: We may receive your Personal Information from other sources, such as social network integration, joint marketing partners; online travel/restaurant companies; booking engines; social media platforms; people with whom you are friends or otherwise connected on social media platforms; and other third parties. For example, if you choose to connect your social media account to your Website account, certain Personal Information from your social media account will be shared with us, and it may include Personal Information that is part of your profile or your friends’ profiles.

HOW WE USE PERSONAL INFORMATION

We will only use or disclose your Personal Information when the law allows us to.  Most commonly, we use or disclose your Personal Information in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you;

where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; or

where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your Personal Information other than about sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at admin@redpandacoffeeco.com.  Please note that if in the event, we rely on your consent to process your Personal Information, you withdraw your consent we may no longer be able to provide you with: (a) updates and promotions; (b) the best user experience possible to our Services; (c) the best customer experience.

We have set out below a description of all how we plan to use your Personal Information:

To respond to your inquiries and fulfill your requests, such as to send you the Bunkhouse newsletter and other marketing materials;

to send administrative information to you, such as information regarding the Services and changes to our terms, conditions, and policies;

to complete and fulfill your booking or other purchase, including, for example, to process your payment, communicate with you regarding your purchase, and provide you with related customer service;

to send you marketing communications that we believe may be of interest to you;

to contact you concerning any membership and/or billing inquires;

to personalize your experience on the Services by presenting products and offers tailored to you;

to allow you to participate in sweepstakes, contests, and similar promotions and to administer these activities. Some of these activities have additional rules, which could contain additional information about how we use and disclose your Personal Information, so we suggest that you read such rules carefully.

To facilitate social sharing functionality;

to allow you to send messages to a friend through the Services. By using this functionality, you are telling us that you are authorized to use and provide us with your friend’s name and email address;

for our business purposes, such as data analysis; market research; surveys; customer satisfaction; audits; fraud monitoring and prevention; developing new products and services; enhancing, improving or modifying our Services; identifying usage trends; determining the effectiveness of our promotional campaigns and operating and expanding our business activities; and

as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

HOW WE DISCLOSE YOUR PERSONAL INFORMATION

We will only disclose your Personal Information when the law allows us to. Most commonly, we disclose your Personal Information in the following circumstances:

To our affiliates within the Bunkhouse and Standard Hotel brand portfolios (including The Standard, High Line, The Standard, East Village, The Standard, Downtown LA, The Standard, Hollywood, The Standard Spa, Miami Beach for the purposes described in this Privacy Policy. The Company is the party responsible for the management of the jointly-used Personal Information. This sharing with our affiliates allows us to provide you with information about all of our locations and amenities that may be of interest to you. Any commercial email sent by an affiliate will include an opportunity to not receive such email messages in the future;

to our third-party service providers who provide services such as website hosting, data analysis, data analytics, payment processing, information technology, and related infrastructure provision, customer service, email delivery, auditing, and other services. For example, we may use Google Analytics and others to provide analytics;

to non-affiliated third parties, to permit them to send you marketing communications, if you have opted-in to such sharing;

to third-party sponsors of sweepstakes, contests, and similar promotions;

by you, on message boards, chat, profile pages, blogs, and other services to which you can post information and materials. Please note that any information you post or disclose through these services will become public and may be available to other users of the Services and the general public. We urge you to be very careful when deciding to disclose your Personal Information, or any other information, on the Services.

To your friends associated with your social media account, to other users of the Services, and your social media account provider, in connection with your social sharing activity, such as if you connect your social media account to your Services account or log into your Services account from your social media account. By connecting your Services account and your social media account, you authorize us to share information with your social media account provider, and you understand that the use of the information we share will be governed by the social media site’s privacy policy. If you do not want your Personal Information shared in this way, do not connect your social media account with your Services account, and do not participate in social sharing on the Services.

to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings); and

as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

OTHER INFORMATION

Other Information We May Collect

“Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual, such as:

Browser and device information;

information collected through cookies, pixel tags, and other technologies;

demographic information and other information provided by you; and

aggregated information.

HOW WE MAY COLLECT OTHER INFORMATION / ONLINE TRACKING

We may collect Other Information in a variety of ways, including:

Through your browser or device: Certain information is collected by most browsers or automatically through your devices, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer, and model, language, Internet browser type and version and the name and version of the Services (such as the App) you are using. We use this information to ensure that the Services function properly.

Using cookies: Cookies are pieces of information stored directly on the computer that you are using. They allow us to collect information such as browser type, time spent on the Services, pages visited, your location, language preferences, and anonymous traffic data. We use the information for such purposes as security, to facilitate navigation, to display information more effectively, to personalize your experience, to understand how the Services are used, to improve the Services, and to assist us with resolving questions regarding them. Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Services. We may also use cookies to track responses to our online advertisements. We do not track your activities when you are on third-party websites, but we may track your actions concerning our ads placed on third-party websites. We do not honor browser do-not-track signals at this time.

If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allow you to automatically decline cookies or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html. If, however, you do not accept our cookies, you may experience some inconvenience in your use of the Services. For example, we may not be able to recognize your computer, so you may need to log in every time you visit. You also may not receive advertising or other offers from us that are relevant to your interests and needs.  You may opt-out of cookie collection here http://www.networkadvertising.org/choices/.

Using pixel tags and other similar technologies: We may use pixel tags (also known as web beacons and clear GIFs) in connection with the Services to, among other things, track the actions of users of the Services (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Services and response rates.

Analytics: Third-party services, such as Google Analytics, may be used in connection with the Services. Such third-party services may use cookies and similar technologies to collect and analyze information about Services use and to report on activities and trends, without identifying individual visitors. Such services may also collect information regarding the use of other websites, apps, and online resources. For more information regarding Google Analytics, please go to www.google.com/policies/privacy/partners/; you can download the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.

IP Address: Your “IP Address” is a number that is automatically assigned to your computer by your Internet Service Provider. An IP Address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) visited. Collecting IP Addresses is standard practice and is done automatically by many websites, applications, and other services. We use IP Addresses for purposes such as calculating usage levels, helping diagnose server problems, and administering the Services.

Physical Location: We may collect the physical location of your device by, for example, using satellite, cell phone tower, or WiFi signals. We may use your device’s physical location to provide you with personalized location-based services and content.

From you: Information, such as your gender or preferred means of communication, is collected when you voluntarily provide it. Unless combined with Personal Information, this information does not personally identify you.

By aggregating information: We may aggregate users’ Personal Information (for example, we may calculate the percentage of our users who have a particular telephone area code). Aggregated Personal Information does not personally identify you or any other user of the Services.

HOW WE MAY USE AND DISCLOSE OTHER INFORMATION

We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law.  If we are required to treat other information as Personal Information under applicable law, then we may use it for all the purposes for which we use and disclose Personal Information.

We may combine Other Information with Personal Information. If we do, we will treat the combined information as Personal Information as long as it is combined.

THIRD-PARTY SERVICES

This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third party, including any third party operating any site or service to which the Services link.  The inclusion of a link on the Services is solely for your convenience, and the inclusion of such links does not imply endorsement of the linked site or service by us or by our affiliates. You access linked sites at your own risk and by accessing them you leave the Website.

We are not responsible for the information collection, use, and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, and we encourage you to check the applicable privacy policy to determine how these linked sites will handle any of your Personal Information.

THIRD-PARTY ADVERTISERS

We may use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the Services and other websites, based on information relating to your access to and use of the Services and other websites. To do so, these companies may place or recognize a unique cookie on your browser (including through the use of pixel tags). If you would like to learn more about this practice and your choices concerning it, please visit http://www.networkadvertising.org/managing/opt_out.asp and http://www.aboutads.info/.

SECURITY

We seek to use appropriate organizational, technical, and administrative measures to protect Personal Information within our organization, including (a) ensuring ongoing confidentiality, integrity, availability, and resilience of processing systems and services and (b) ensuring we can restore access to personal information promptly if a physical or technical incident occurs.  Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure and we cannot ensure the security of the information that you transmit.  If you have reason to believe that your interaction with us is no longer secure, please immediately contact us by the “Contacting Us” section.

CHOICES AND ACCESS

Your choices regarding our use of your Personal Information

You may opt-out of receiving electronic communications from us. If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt-out of receiving them by following the instructions contained in each such message.

We will try to comply with your request as soon as reasonably practicable. If you opt-out, we may still send you important administrative messages, from which you cannot opt-out.

HOW YOU CAN ACCESS, CHANGE OR SUPPRESS YOUR PERSONAL INFORMATION

If you would like to review, correct, update, suppress or delete Personal Information that you have provided to us, contact us at the address below. In your request, please make clear what Personal Information you would like to have changed, whether you would like to have the Personal Information you have provided to us suppressed from our database, or otherwise let us know what limitations you would like to put on our use of the Personal Information you have provided us. For your protection, we may only implement requests concerning the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began before requesting such change or deletion. There may also be residual information that will remain within our databases and other records and which will not be removed.

RETENTION PERIOD

We will retain your Personal Information for the period necessary to provide the Services. Processing is, therefore, necessary for our legitimate interest, unless a longer retention period is required or permitted by law.

USE OF SERVICES BY MINORS

The Services are not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Services.

CROSS-BORDER TRANSFER

We are committed to complying with applicable laws, regulations, and mandatory government standards regarding the protection of Personal Information.

Since we are a global organization, Personal Information, and any additional information submitted may be used globally in connection with employment, business processes within Bunkhouse Hotels and Standard Hotels portfolios, or communicating with our clients. Therefore, Personal Information may be transferred to other Company or Standard International entities worldwide, where it will be processed by this Privacy Policy and laws that are applicable in each country. Countries where we process data may have laws that are different, and potentially not as protective, as the laws of your own country.

If we transfer your Personal Information out of your jurisdiction, we will implement suitable safeguards or rely on legally-provided mechanisms to lawfully transfer data across borders to ensure that your Personal Information is protected.

CALIFORNIA PRIVACY RIGHTS

The California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make a request please contact us at the address below.

YOUR LEGAL RIGHTS

You have rights under data protection laws about your Personal Information: You have the right to:

Request access to your Personal Information (commonly known as a "data subject access request"). This enables you to receive a copy of the Personal Information we hold about you and to check that we are lawfully processing it.

Request correction of the Personal Information that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your Personal Information. This enables you to ask us to delete or remove Personal Information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing your Personal Information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts your fundamental rights and freedoms. You also have the right to object where we are processing your Personal Information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which overrides your rights and freedoms.

Request restriction of processing of your Personal Information. This enables you to ask us to suspend the processing of your Personal Information in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your Personal Information to you or a third party. We will provide to you, or a third party you have chosen, your Personal Information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your Personal Information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

In respect of exercising your rights, please note:

NO FEE USUALLY REQUIRED.

You will not have to pay a fee to access your Personal Information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Information (or to exercise any of your other rights). This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information about your request to speed up our response.

TIME LIMIT TO RESPOND

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

SENSITIVE INFORMATION

We ask that you not send us, and you did not disclose, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Services or otherwise to us.

UPDATES TO THIS PRIVACY POLICY

We may change this Privacy Policy. The “Last Updated” legend at the top of this page indicates when this Privacy Policy was last revised.  If there are any material changes to this Privacy Policy or our information practices change in the future, we will notify you by posting the changes to the Website. Any changes will become effective when we post the revised Privacy Policy on the Services. Your use of the Services following these changes means that you accept the revised Privacy Policy.

 
 

Terms of Use

 

TERMS OF USE
 
Terms of Use
Last revised: September 2020
 
PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE. 
 
These Terms of Use (“Terms of Use”) apply to your access to and use of the websites, mobile applications and other online products and services (collectively, our “Services”) provided by International Red Panda Coffee, LLC® (the “Company”).These terms do not apply to any third-party sites not owned and operated by Company, including certain franchisee sites, which may have their own terms and conditions that govern their services. You visit such third-party sites at your own risk.  Company has no responsibility for the content, policies or actions of any third-party sites and does not sponsor, endorse, affiliate or associate with any materials displayed on or accessible through such third-party sites.
 
By clicking to indicate your acceptance of these Terms of Use, or otherwise accessing or using our Services, you agree and accept the Terms of Use, as described below and all terms incorporated by reference. If you do not agree to these Terms of Use, please do not use our Services or order, receive, or use products made available through the Services (collectively, the “Products”). If you do not agree to these Terms of Use, including the mandatory arbitration provision and class action waiver in Section 17, do not access or use our Services or order, receive or use products made available through the Services.
 
Company reserves the right, at its sole discretion, to change, modify or otherwise alter these Terms of Use at any time. If we make changes to these Terms of Use, we will provide notice of such changes, such as by sending an email notification, providing notice through our Services, posting the amended Terms of Use to our Services and updating the “Last revised” date above. Such changes and/or modifications shall become effective immediately upon being posted in these pages. Please review the Terms of Use periodically. If you continue to use the Services following the posting of changes and/or modifications, it will constitute your acceptance of the revised Terms of Use. If you do not agree to the amended Terms of Use, you must stop accessing and using our Services.
 
Additionally, Company may at any time, for any reason, and without notice or liability: (1) modify, suspend or terminate operation of or access to the Services, or any portion thereof; (2) change, revise or modify the Services, or any portion thereof; (3) interrupt the operation of the Services or any portion thereof for maintenance and support;(4) impose limits on certain features and services, or restrict access to the Services; and/or (5) terminate the authorization, rights and license given above. Upon any termination of the Services or these Terms of Use, the rights and licenses granted to you herein shall terminate and you must cease all use of the Services.
 
1          Eligibility
 
You must be at least 13 years of age to access or use our Services. In addition, if you are between the ages of 13 and 18 (or between 13 and the age of legal majority under applicable law), you may only access or use our Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms. If you are a parent or legal guardian of a user under the age of 18 (or the age of legal majority), you agree to be fully responsible for the acts or omissions of such user in connection with our Services.  If you are accessing or using our Services on behalf of another person or entity, you represent that you are authorized to accept these Terms on that person or entity’s behalf and that the person or entity agrees to be responsible to us if you or the other person or entity violates these Terms.
 
2          User Account and Account Security
 
To engage in certain parts of the Services, you might need to create an account. In connection with your Company account, you agree to (1) provide true, accurate, current and complete information about yourself at registration, (2) create only one account, and (3) maintain and promptly update your  information to keep it true, accurate, current and complete. You are entirely responsible for maintaining the confidentiality of your account access credentials, including your login name and password.  You will not share your account access credentials with any other person. You will notify Company immediately of any unauthorized use of your login, or any other breach of security. You will not use anyone else’s account access credentials 
 
3          Electronic Communication
 
By creating a Company Account, you also consent to receive electronic communications from us (e.g., via email or by posting notices to our Services). These communications may include notices about your account (e.g., payment authorizations, password changes and other transactional information) and are part of your relationship with us. You agree that any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing. If you sign up with your e-mail address to join our mailing list, we may also send you promotional communications via email, including, but not limited to, newsletters, special offers, surveys and other news and information we think will be of interest to you. You may opt out of receiving these promotional emails at any time by following the unsubscribe instructions provided therein. 
 
4          Terms of Sale
 
                        4.1        Subscriptions; Continuous Subscriptions; Cancellation Policy
 
         Subscriptions. We offer different subscription plans for certain Products (each, a “Subscription”). For more information about our Subscriptions, please visit our Subscription FAQs on our website.
 
     Continuous Subscriptions. WHEN YOU PURCHASE A SUBSCRIPTION, YOU ACKNOWLEDGE AND AGREE THAT (A) OUR THIRD PARTY PAYMENT PROCESSOR IS AUTHORIZED TO CHARGE YOU ON A REGULAR AND ONGOING BASIS FOR YOUR SUBSCRIPTION (IN ADDITION TO ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AS LONG AS YOUR SUBSCRIPTION CONTINUES, AND (B) YOUR SUBSCRIPTION IS CONTINUOUS UNTIL YOU CANCEL IT OR WE SUSPEND OR STOP PROVIDING ACCESS TO OUR SERVICES OR PRODUCTS IN ACCORDANCE WITH THESE TERMS.  DELIVERY FREQUENCY AND CORRESPONDING CHARGES UNDER YOUR SUBSCRIPTION IS DETERMINED BY THE DELIVERY FREQUENCY YOU CHOSE FOR YOUR SUBSCRIPTION.  YOU MAY PUT YOUR SUBSCRIPTION ON HOLD, CHANGE YOUR DELIVERY DATE(S), OR SKIP SUBSCRIPTION DELIVERIES AS OFTEN AS YOU'D LIKE BY MANAGING YOUR SUBSCRIPTION THROUGH THE SUBSCRIPTION CENTER TAB OF YOUR COMPANY ACCOUNT DASHBOARD.
 
         Cancellation Policy.  YOU MAY CANCEL YOUR SUBSCRIPTION AT ANY TIME THROUGH THE SUBSCRIPTION CENTER TAB OF YOUR COMPANY ACCOUNT DASHBOARD OR BY CALLING US AT 877-653-1963. SUBSCRIPTIONS MUST BE CANCELLED SIX DAYS BEFORE THAT SUBSCRIPTION’S ESTIMATED SHIPPING DATE IN ORDER TO AVOID RECEIVING AND BEING CHARGED FOR THAT DELIVERY. SUBSCRIPTION CANCELLATIONS PLACED LESS THAN SIX DAYS FROM THAT SUBSCRIPTION’S NEXT ESTIMATED SHIPPING DATE WILL NOT TAKE EFFECT UNTIL THE FOLLOWING SCHEDULED SUBSCRIPTION DELIVERY.  YOU WILL BE RESPONSIBLE FOR ALL CHARGES (INCLUDING ANY APPLICABLE TAXES AND OTHER CHARGES) INCURRED WITH RESPECT TO ANY SUBSCRIPTION ORDER PROCESSED AND DELIVERED PRIOR TO THE CANCELLATION OF YOUR SUBSCRIPTION.
 
In the event you cancel your Subscription, please note that we may still send you promotional communications about Company, unless you opt out of receiving those communications by following the unsubscribe instructions provided therein or updating your email preferences in the Account Settings tab of your Company Account 
            4.4        Payment and Billing Information
       
By providing us with credit card information, you represent and warrant that you are authorized to use that credit card and that you authorize us (or our third party payment processor) to charge your credit card for the total amount of your Subscriptions or other Product orders from our Services, including any applicable taxes and other charges (each order, an “Order”). If the credit card cannot be verified, is invalid or is otherwise not acceptable, your Order may be suspended or cancelled. You must resolve any problem we encounter in order to proceed with your Order. In the event you want to change or update credit card information associated with your Company Account, you can do so at any time by logging into your Company Account and editing the information on the Account Dashboard.
 
You acknowledge that the amount billed may vary due to promotional offers, your shipping address, changes you make to your Subscription or changes in applicable taxes or other charges, and you authorize us (or our third party payment processor) to charge your credit card for the corresponding amount.
 
             4.5       Pricing and Availability
       
All prices are shown in U.S. dollars and applicable taxes and other charges, if any, are additional. We reserve the right to adjust prices as we may determine in our sole discretion, at any time and without notice; provided, however, that if we change the amounts or other charges associated with your Subscription, we will provide advance notice of such changes in accordance with Section 3. We will not, however, be able to notify you of changes in any applicable taxes. The shipment of a Subscription to you after we provide notice of changes to the amounts or other charges associated with your Subscription will confirm your acceptance of such changes, unless you cancel your Subscription(s) in accordance with the cancellation policies set forth in Sections 4.1 and 4.2, as applicable.
 
All of our Products are subject to availability, and we reserve the right to impose quantity limits on any Order, to reject all or part of an Order, to discontinue offering and to substitute Products without prior notice, including, but not limited to, Products that are part of a Subscription.
 
            4.6        Taxes
       
 We will collect applicable sales tax on Products, including, but not limited to, Subscription deliveries, shipped to the states for which we determine we have a duty to collect sales tax. If an item is subject to sales tax, you agree that the amount of taxes shown at checkout may be adjusted. Several factors may cause this, such as variances between processor programs and changes in tax rates.
 
            4.7        Shipping and Handling
 
You agree to pay any shipping and handling charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time, but we will provide notice of the charges applicable to you before you make your purchase, or, in the case of a Subscription shipment, we will provide advance notice of such changes in accordance with Section 3. Generally, shipping is handled by a third party courier. When you purchase a Product from us, any shipping times shown on the Services or in notification emails are estimates only. Actual delivery dates may vary. All Products purchased from us are made pursuant to a shipment contract. This means that title to and the risk of loss of such Products passes to you upon our delivery of the Product to the third party courier.
 
Returns and Refunds
 
We gladly accept unopened and unused Products, including Products received as part of a Coffee Subscription, within 30 days of the invoice date for a full exchange of the merchandise value, refunded in the original form of payment less appropriate adjustments for shipping and handling.
If any Product, including any Product received as part of a Coffee Subscription received as part of an online order is defective, you may either request a full refund in the original form of payment or, if you would like us to resend the Product, you may request a resend by contacting us at admin@redpandacoffeeco.com for further instructions.  Product(s) must be returned in prepaid packages.  We do not accept COD.  We recommend you insure and track the package with the shipping carrier of your choice.
            4.9        Purchases from Linked Sites
 
If you choose to make purchases from a Linked Site, including, without limitation, from a franchisee site, your relationship is with that third party and Company is not responsible for the quality of the third-party products or services, or fulfilling any of the terms of your agreement with the third-party, including, but not limited to, the delivery of products and services and warranty obligations related to products and services.
 
5          Intellectual Property
 
Company, Red Panda Coffee, LLC®, its logo, and other trademarks, service marks, product names, designs, titles, words or phrases, graphics and logos used in connection with the Services, and all text, images, photographs, illustrations, HTML, data, hyperlinks, graphics, logos, icons, software, video and/or information, and other materials featured, displayed, contained and available in and on the Services (collectively, the “Content”), are owned by or licensed to Company, and are protected under both United States and foreign laws. Except as explicitly stated in these Terms, Company and our licensors reserve all rights in and to our Services and the Content. The Services and the Content may have security components that protect digital information only as authorized by Company or the owner of the Content. The Content may not be copied, imitated or used, in whole or in part, without the Company’s prior written consent. We do not permit third parties to use the Content in any manner, including advertising, as an endorsement for any product or service, in association with contests or promotions, or for any other purpose, commercial or otherwise, without our prior express written permission.
 
You are granted a personal, non-sublicensable, non-exclusive, revocable, limited, and non-transferable license (“License”) to access and use the Services and Content for personal and  informational purposes; however, such license is subject to these Terms of Use and does not include any right to (a) sell, resell or use commercially our Services or Content, except as expressly permitted by us; (b) copy, reproduce, distribute, publicly perform or publicly display any Content, except as expressly permitted by us or our licensors; (c) modify the Content, remove any proprietary rights notices or markings, or otherwise make any derivative uses of our Services or Content; (d) use any data mining, robots or similar data gathering or extraction methods, (e) use any meta tags or any other “hidden text” utilizing our name or trademarks without our express prior written consent; and (f) use our Services or Content other than for their intended purposes. Any use of our Services or Content other than as specifically authorized herein, without our prior written permission, is strictly prohibited and will terminate the license granted herein.. Misusing the Services or Content is strictly prohibited and will automatically terminate the limited license authorized herein. Unless otherwise written herein, nothing in these Terms of Use will be interpreted as granting any ownership or title of, or exclusive rights to, any intellectual property and its goodwill.
 
6          Hyperlink to Website
 
You may create a hyperlink to our Services for noncommercial purposes, provided such hyperlink(s) do not cast Company in a misleading, derogatory, defamatory, or misleading manner.  Furthermore the website hosting the hyperlink should not have any illegal, pornographic, or otherwise obscene content or content that is harassing or otherwise objectionable.  This limited permission may be revoked at any time. You may not use the our logo or other proprietary graphic of ours to link to our Services without our express written permission. Further, you may not use, frame or utilize framing techniques to enclose any of our trademarks, logos or other proprietary information, including the images found on our Services or Products, the content of any text or the layout or design of any page, or form contained on a page, on our Services without our express written consent. Except as noted above, you are not conveyed any right or license by implication, estoppel or otherwise in or under any patent, trademark, copyright or proprietary right of ours or any third party.
 
Company is not responsible for, and does not make any such representation, the content or reliability of third-party websites hyperlinking to Company’s website as such third-party websites are not under Company’s control or ownership. When you leave our Services, you should be aware that our terms and policies no longer govern.  You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate from our Services.
 
7          License for User-Generated Material
 
Our Services may allow you and other users to create, post, submit, share or store content, including, but not limited to, reviews, messages, text, photos, videos, and other materials (collectively, “User-Generated Material”) Except for the license you grant below or in a separate agreement, you retain all rights in and to your User Content, as between you and Company. You represent and warrant that your User-Generated Material is not restricted by any confidentiality obligations and that you own and control all such material, have the lawful right to distribute and produce such material, or otherwise have the right to grant those rights to Company that you grant herein.  By submitting or posting User-Generated Material on the Services, you grant Company a perpetual, irrevocable, worldwide, non-exclusive, fully-paid, sub-licensable and royalty-free license to reproduce, modify, adapt, translate,  sell, combine with other works, publish, use, translate, display, publicly perform, alter, perform, create derivative works, or distribute the User-Generated Material and any name, username, or likeness provided in connection with your User-Generated Material. By posting User-Generated Material, you understand that your User-Generated Material and any associated information (such as your username or profile photo) may become available to the public and you release Company and its agents, and employees from any claims that such use violates any of your rights and that you are not entitled to compensation for any use of your User-Generated Material.
 
You may not to create, post, store or share any User Content that violates these Terms or for which you do not have all the rights necessary to grant us the license described above. Although we have no obligation to screen, edit or monitor User Content, we may delete or remove User Content at any time and for any reason.
 
8          Acceptable Uses of The Services
 
This Service may be used only for personal, informational and shopping purposes. Any other use, including the duplication, reproduction, distribution, modification, republication, transmission and display of the content on this Service is strictly prohibited. No portion of this Service may be exploited for any commercial purpose that is not expressly permitted by Company in writing.
 
You agree to use this Service and the content herein in accordance with these Terms of Use and all applicable laws and regulations.  Company reserves the right, in its sole discretion, to revoke your License, prohibit access, use, conduct, communications or content that we deem to be harmful to this Service, users, us, our brand, or any other person or entity, or that violates these Terms of Use and/or applicable law.  Company’s delay or failure in taking action does not constitute a waiver of Company’s rights to enforce these Terms of Use.
 
Specific Prohibited Uses
 
The Services may be used only for lawful purposes.  You agree that you will not violate any law, contract, intellectual property or other third party right or commit a tort, and that you are solely responsible for your conduct, while accessing or using our Services.  You agree that you will abide by these Terms of Use and will not:            
 
a.         Engage in or encourage conduct that would constitute a criminal or gives rise to civil liability;
 
b.         Transmit or transfer (by any means) information or software derived from the Services to foreign countries or certain foreign nations in violation of United States’ export control laws;
 
c.         Attempt to interfere in any way with the Services’ or Company’s networks or network security, or attempt to use the Services’ to gain unauthorized access to any other computer system, or attempt to post or transmit any information that constitutes a virus, bug or other harmful item;
 
d.         Violate these Terms of Use;
 
e.         Violate any terms or conditions or any other agreement you may have with any third party (including, without limitation, any employer) with regard to your use, possession, transmission or storage of data, or your retention of that third party’s data without their permission.
 
f.          Use our Services in any manner that could interfere with, disrupt, negatively affect           or inhibit other users from fully enjoying our Services or that could damage, disable,     overburden or impair the functioning of our Services in any manner;
 
g.         Attempt to circumvent any content-filtering techniques we employ or attempt to access   any feature or area of our Services that you are not authorized to access;
 
h.         Develop any third party applications that interact with our Services without our prior         written consent;
 
i.          Use any robot, spider, crawler, scraper, script, browser extension, offline reader or other             automated means or interface not authorized by us to access our Services, extract          data or otherwise interfere with or modify the rendering of our Services’ web pages or     functionality;
 
j.          Use our Services in any manner that could create an impression of affiliation,      sponsorship, or endorsement by Company;
 
You may also only post or otherwise share User-Generated Material that is non-confidential and you have all necessary rights to disclose. You may not create, post, store or share any User-Generated Material that:
 
Is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory or fraudulent;
 
Would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or otherwise create liability or violate any local, state, national or international law;
 
May infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
 
Contains or depicts any statements, remarks or claims that do not reflect your honest views and experiences;
 
Impersonates, or misrepresents your affiliation with, any person or entity;
 
Contains any unsolicited promotions, political campaigning, advertising or solicitations;
 
Contains any private or personal information of a third party without such third party’s consent;
 
Contains any viruses, corrupted data or other harmful, disruptive or destructive files or content; or
 
Is, in our sole judgment, objectionable or that restricts or inhibits any other person from using or enjoying our Services, or that may expose Company or others to any harm or liability of any type.
 
In addition, although we have no obligation to screen, edit or monitor User-Generated Material, we may delete or remove User-Generated Material at any time and for any reason.
 
9          Reservation of Right to Refuse Service
 
Company, and its affiliates, reserve the right to refuse service, terminate accounts and/or cancel orders in its discretion including, without limitation, if Company believes that the customer conduct violates these Terms of Use, applicable law, or is harmful to the interests of Company and its affiliates.
 
10         Third-Party Content
 
Company may include third party content, including embedded content, promotions, and advertisements, on its website. Company does not endorse, adopt, or sponsor such content. You agree that Company is not responsible for such third-party content. You use such third-party content at your own risk.
 
11         Feedback
 
Any questions, comments, suggestions, ideas, original or creative materials or other information you submit about Company or our Products or Services (collectively, “Feedback”), is non-confidential and will become the sole property of Company. We will own exclusive rights, including, without limitation, all intellectual property rights, in and to Feedback and will be entitled to the unrestricted use and dissemination of Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
 
12          Copyright Complaints  
 
We have a policy limiting access to our Services and terminating the accounts of users who infringe the intellectual property rights of others. If you believe that anything on our Services infringes any copyright that you own or control, you may notify Company’s Designated Agent as follows:
 
Designated Agent          Copyright Manager         
Phone:                             630 703 5453
Email:                              admin@redpandacoffeeco.com
 
Please see 17 U.S.C. §512(c)(3) for the requirements of a proper notification. Also, please note that if you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to us for certain costs and damages. 
 
13         Privacy
 
Please refer to our Privacy Policy for information about how we collect, use and disclose information about you. 
 
14         Errors, Inaccuracies, and Omissions
 
On rare occasions, you might find that the product you received does not match what you saw online, or an advertised price or promotional code may have been posted in error. If this occurs, let us know. We strive to be as accurate as possible. However, we do not warrant that all product descriptions, images, photographs, pricing, discount codes, or other information on the Services are accurate, complete, current, or error-free. In addition, all weights and size dimensions are approximate. If a product is offered by us is not as described or pictured, your sole remedy is to return it in unused condition for a refund in accordance with our Return policies. In the event of an error, whether on the Services, in an order confirmation, in processing an order, in delivering a product or otherwise, we reserve the right to correct any error and revise your order accordingly, or to cancel the order and refund any amount charged if applicable. If you receive an order that you believe contains a mistake, we encourage you to contact us right away so that we may correct the order.
 
15         DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
 
YOU ARE SOLELY RESPONSIBLE FOR, AND ASSUME ALL RISKS RELATED TO, THE PROPER AND SAFE HANDLING, PREPARATION, STORAGE, USE AND CONSUMPTION OF THE PRODUCTS YOU RECEIVE FROM US. YOU ARE ALSO SOLELY RESPONSIBLE FOR KNOWING ABOUT ANY FOOD ALLERGIES YOU MAY HAVE AND VERIFYING THE PRODUCTS AND THEIR CONTENTS BEFORE HANDLING, PREPARING, USING OR CONSUMING SUCH PRODUCTS.
 
COMPANY PROVIDES THE SERVICES IS ON AN "AS IS" AND "AS AVAILABLE" BASIS. COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NONINFRINGEMENT. IN ADDITION, WE DO NOT REPRESENT OR WARRANT THAT OUR SERVICES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE..
COMPANY DOES NOT WARRANT THAT THIS WEBSITE, ITS SERVERS, OR E-MAIL SENT FROM COMPANY, ARE FREE OF VIRUSES, ERROR-FREE, OR OTHER HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. 
 
COMPANY IS NOT LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. IN NO EVENT SHALL COMPANY AND COMPANY PARTIES (DEFINED BELOW) BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE, WARRANTY OR OTHERWISE, FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, LOST PROFITS, LOSS, THEFT OR CORRUPTION OF USER INFORMATION, OR FOR ANY TYPE RELATED TO THE USE OF, OR THE INABILITY TO USE, THE WEBSITE AND ITS CONTENT, WHETHER OR NOT COMPANY MAY HAVE BEEN ADVISED THAT ANY SUCH DAMAGE MIGHT OR COULD OCCUR AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OR ANY REMEDY.  BECAUSE SOME STATES DO NOT PERMIT THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR CERTAIN DAMAGES, IN SUCH JURISDICTIONS, LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY SUCH STATE LAW.  IN NO EVENT SHALL THE TOTAL LIABILITY OF COMPANY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION ARISING FROM THE TERMS OR YOUR USE OF THE WEBSITE EXCEED, IN THE AGGREGATE, EXACTLY ONE HUNDRED DOLLARS ($100.00).
 
15         Release
 
To the fullest extent permitted by applicable law, you release Company from responsibility, liability, claims, demands, and damages (actual and consequential), or any one of the foregoing, of every kind and nature, known and unknown (including, but not limited to, claims of negligence), arising out of or related to disputes between users and the acts or omissions of third parties. You expressly waive any rights you may have under California Civil Code § 1542 as well as any other statute or common law principles that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favor at the time of agreeing to this release.
 
16         Indemnification
 
To the fullest extent permitted by applicable law, you agree to defend, indemnify and hold Company, its directors, officers, employees, agents and affiliates (collectively, “Company Parties”) harmless from any loss, liability, claim, demand, damages, expenses or costs ("Claims") arising out of or related to (a) your access to or use of our Services; (b) your Feedback; (c) your violation of these Terms of Use; (d) your violation, misappropriation or infringement of any rights of another (including intellectual property rights or privacy rights); or (e) your conduct in connection with our Services. You agree to promptly notify Company of any third party Claims, cooperate with Company Parties in defending such Claims and pay all fees, costs and expenses associated with defending such Claims (including, but not limited to, attorneys' fees).  You also agree that the Company Parties will have control of the defense or settlement of any third party Claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and Company or the other Company Parties.
 
17         Dispute Resolution; Binding Arbitration
 
Please read the following section carefully because it requires you to arbitrate certain disputes and claims with Company and limits the manner in which you can seek relief from us.
 
Except for small claims disputes in which you or Company seek to bring an individual action in small claims court located in the county of your billing address or disputes in which you or Company seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property, you and Company waive your rights to a jury trial and to have any dispute arising out of or related to these Terms of Use or our Services resolved in court. Instead, all disputes arising out of or relating to these Terms of Use or our Services will be resolved through confidential binding arbitration held in Los Angeles County, California in accordance with the Streamlined Arbitration Rules and Procedures ("Rules") of the Judicial Arbitration and Mediation Services ("JAMS"), which are available on the JAMS website and hereby incorporated by reference. You either acknowledge and agree that you have read and understand the rules of JAMS or waive your opportunity to read the rules of JAMS and any claim that the rules of JAMS are unfair or should not apply for any reason. 
 
You and Company agree that any dispute arising out of or related to these Terms of Use or our Services is personal to you and Company and that any dispute will be resolved solely through individual arbitration and will not be brought as a class arbitration, class action or any other type of representative proceeding.
 
You and Company agree that these Terms of Use affect interstate commerce and that the enforceability of this Section 17 will be substantively and procedurally governed by the Federal Arbitration Act, 9 U.S.C. § 1, et seq. (the "FAA"), to the maximum extent permitted by applicable law.   As limited by the FAA, these Terms and the JAMS Rules, the arbitrator will have exclusive authority to make all procedural and substantive decisions regarding any dispute and to grant any remedy that would otherwise be available in court; provided, however, that the arbitrator does not have the authority to conduct a class arbitration or a representative action, which is prohibited by these Terms of Use. The arbitrator may only conduct an individual arbitration and may not consolidate more than one individual’s claims, preside over any type of class or representative proceeding or preside over any proceeding involving more than one individual. You and Company agree that for any arbitration you initiate, you will pay the filing fee and Company will pay the remaining JAMS fees and costs.  For any arbitration initiated by Company, Company will pay all JAMS fees and costs. You and Company agree that the state or federal courts of the State of California and the United States sitting in Los Angeles County, California have exclusive jurisdiction over any appeals and the enforcement of an arbitration award. 
 
Any claim arising out of or related to these Terms of Use or our Services must be filed within one year after such claim arose; otherwise, the claim is permanently barred, which means that you and Company will not have the right to assert the claim. 
 
You have the right to opt out of binding arbitration within thirty (30) days of the date you first accepted the terms of this Section 17 by [insert instructions]. In order to be effective, the opt out notice must include your full name and clearly indicate your intent to opt out of binding arbitration. By opting out of binding arbitration, you are agreeing to resolve Disputes in accordance with Section 18.
 
18         Applicable Law
 
This website is created and controlled, and operated by Company, from its offices in the State of California, United States of America. By accessing the Services you agree that the Terms of Use outlined above shall be governed by and construed in accordance with the laws of the State of California, as such, the laws of the State of California will govern these disclaimers and Terms of Use without giving effect to any principles of conflicts of laws.  You agree to submit to the exclusive jurisdiction and venue of the federal and state courts located in Los Angeles County, California, United States of America, for any disputes arising out of these Terms of Use. Notwithstanding this provision, you agree that Company may apply for injunctive or other equitable relief in any court of competent jurisdiction.
 
19         Severability 
 
If any provision of the Terms of Use is deemed unlawful, void, or for any unenforceable reason, then that provision shall be severable from the other Terms of Use and shall not affect the validity and enforceability of any remaining provisions. 
 
20         General Provisions
 
All or any of Company’s rights and obligations hereunder may be assigned to a subsequent owner or operator of the Services in a merger, acquisition or sale of all or substantially all of Company’s assets.  If, for any reason, a court of competent jurisdiction finally determines any provision of these Terms of Use or any portion thereof to be unenforceable, such provision will be enforced to the maximum extent permissible so as to give the intended effect thereof, and the remainder of these Terms of Use will continue in full force and effect.  Company’s failure to act with respect to a breach by you or others does not waive Company’s right to act with respect to that breach or subsequent or similar breaches.
 
21         Survival
 
The following sections will survive the expiration or termination of these Terms and the termination of your Company Account: all defined terms and Sections 1-4, 5 (1st paragraph), 6 (2nd paragraph), 7-23.
 
22         Miscellaneous
 
These Terms of Use constitute the entire agreement between you and Company relating to your access to and use of our Services. The failure of Company to exercise or enforce any right or provision of these Terms of Use will not operate as a waiver of such right or provision. The section titles in these Terms of Use are for convenience only and have no legal or contractual effect. Except as otherwise provided herein, these Terms of Use are intended solely for the benefit of the parties and are not intended to confer third party beneficiary rights upon any other person or entity.
 
23         Contact Us; California Website Users
 
For questions about these Terms of Use, or the services and products offered on the website, you can contact us at: 1.800.832.5323.
 
Under California Civil Code Section 1789.3, California website users are entitled to the following specific consumer rights notice; The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted by telephone at (800) 952-5210.
 
© 2020 International Red Panda Coffee, LLC. All rights reserved. Reuse of any part of this document is prohibited without prior written consent.

Return Policy

 

Due to COVID-19 all coffee purchases are final, and returns are not accepted.

If your purchase is damaged or not correct upon arrival, please send us back the bag and we will replace it with a new bag. Our return address is 713 Forest Glen Ln, Oakbrook, IL, 60523.

FAQ

 

WHAT IS RED PANDA COFFEE CO?

RPCC is an online shop pioneering the way for air roasted coffee. Our entire practice revolves around providing the absolute highest quality, consistent coffee that is naturally less bitter and acidic than our competitors. 

 

WHAT % OF THE COFFEE INDUSTRY AIR ROASTS?

Less than 5% of the entire coffee industry is air roasting coffee. Why is this? Because air roasting is a patented
way of roasting coffee, allowing only a small percentage of roasters to roast this way.

 

WHY IS AIR ROASTING BETTER THEN DRUM ROASTING?

When doing the traditional drum roast, the coffee beans inconsistently roast and have no way of adequately removing the bean's skin, know as the chaff, which means that the chaff will scorch. Because of the chaff charing, coffee has a bitter and acidic taste.

 

When air roasting, we set the temperature to roast the beans to a perfect consistency. The bean's chaff naturally falls off and is shot out of the air roaster. The taste difference is night and day; Air roasted coffee is less bitter, less acidic, has a more consistent overall roast, and provides a more pure and natural coffee taste.
 

HOW DO YOU SHIP PACKAGES?

RPCC uses USPS and Fed Ex. RPCC offers flat rate shipping based on location & weight of the order(s). Orders, on average, take 3-5 days to fulfill, ship and deliver.
 

CAN I TRACK MY ORDER?

Yes! We will send you a tracking code to your phone, email, or both.
 

WHERE IS MY PACKAGE?

Check the email or text message with your tracking number. This number will allow you to track exactly where your order is. Feel free to contact us if your package hasn't arrived in over a week from the initial purchase.
 

WHERE DO YOU SHIP?

For now, we only ship domestically to the United States. But RPCC is working diligently to be able to provide our coffee to everyone in the world.
 

CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?

You can, but because fulfillment happens in less than a day, RPCC needs a heads up almost immediately after the purchase is made. Please email admin@redpandacoffeeco.com, or give (630)703-5453 a call, and we will work diligently to try and get the order exactly how you want it.
 

CAN I RETURN AN ORDER AND RECEIVE A REFUND?

Due to COVID-19, all coffee purchases are final, and returns are not accepted.

If your purchase is damaged or not correct upon arrival, please send us back the bag, and we will replace it with a new bag. Our return address is 713 Forest Glen Ln, Oakbrook, IL, 60523.
 

WHAT PAYMENT OPTIONS ARE THERE?

We accept MasterCard, Visa, American Express, JCB, credit cards, and PayPal.
 

HOW DO I EDIT MY SUBSCRIPTION?

Click here
 

HOW DO I Pause MY SUBSCRIPTION?

Click here
 

HOW DO I CANCEL MY SUBSCRIPTION?

Click Here
 

HOW SAFE IS IT TO ORDER ONLINE?

We only use the safest payment processing services on the internet. If you have any security questions or concerns, please review our payment processors' security measures: PayPal.com or Shopify Payments.
 

HOW SHOULD I STORE THIS COFFEE? HOW LONG WILL IT LAST?

The thing to keep in mind when storing coffee is humidity. Keep coffee away from humidity until it is brewed. Storing it in a dark, airtight container at room temperature will keep your ground coffee fresh for up to 4 weeks. Our coffee bags have a ziplock feature that will keep your coffee fresher longer.
 

HOW DO I ENTER DISCOUNT CODES?

On the last page, before your click "Complete my purchase," there will be a box where you can enter your discount code. Once you have entered the code, click "Apply." Your total amount will be updated to reflect the discount.